Many states have regulations in place regarding tobacco products including shipping and sales restrictions. We sincerely apologize for any inconveniences this may cause.

  • Why Can't I Checkout?
    • The legal status of vaping is in constant flux on national and state levels. If you were unable to checkout and complete your order, this may be due to certain prohibitions in your specific state.
      • States we are not allowed to ship to:
      • Arkansas, Maine, Massachusetts, New Jersey, New York, Rhode Island, South Dakota, Utah, and Vermont
      • We are also unable to ship to San Francisco, CA.
      • We are unable to ship Disposable products to the state of Maryland.
  • Why is my shipping rate higher than expected?
    • 13 states have enacted legislation that require Adult Signature Confirmation upon delivery of tobacco products. This is to prevent underage consumption. These states require the signee to be at least 21 years of age and have a valid ID at the time of delivery.
      • Currently, California, Connecticut, Delaware, Hawaii, Iowa, Minnesota, Nevada, North Dakota, Oregon, South Carolina, Texas, Virginia, and Washington require Adult Signature Confirmation.
  • Why did I receive a phone call from eCig-City.com?
    • For all California orders, per the California STAKE Act, vendors must contact customers via telephone after 5pm PST to confirm the order. Orders must be shipped to the verified billing address and orders cannot ship to PO Boxes. Each package shipped to a California address will also have a sticker reading:
      • "CONTAINS TOBACCO PRODUCTS: SIGNATURE OF PERSON 21 YEARS OF AGE OR OLDER REQUIRED FOR DELIVERY."