Contact us

Online Support Hours:

Monday - Friday (8am-3pm PST)

Before sending us a message, maybe we can answer some of your questions HERE.

One of our most common questions, "Where is My Order?"

  • Our Orders are shipped Monday-Friday as NEXT DAY Shipping. Should you not receive a tracking number within 48 hours of the creation of an order containing regularly stocked products, please contact us. (We do not offer same day shipping.)
  • All orders will typically shipped in 2-3 Business Days. Orders will be in your box or at your doorstep with an expected shipping time of up to 2-7 days with our Standard Shipping within the US. Orders within California can be expected within 2 days from initial order.
  • All Expedited Orders are shipped same business day if the order is made before 10AM (Monday-Friday). If it is made after 10AM, the order will be shipping on the very next business day. The order can be expected in 2 Business Days from the initial order. If an issue arises, we will contact you directly.
  • We filter our Pre-Orders a bit differently than we handle our regular orders. Typically, we will hold onto the payment and send out the Pre-Ordered product as soon as it comes into our stock. If you order other regularly stocked products with your Pre-Order, by default we wait until the pre-order product comes in before sending out the entire order. If you would like your order immediately, please place all pre-order items on a separate order entirely.

Also, read up on our returns policy HERE.

 

If your reason for contacting us is about an order, please be sure to include:

  • Name
  • Original Order/Invoice #
  • Handwritten Verification Initials (Written on the Invoice)
  • Reason For Contact

 

Need help urgently? Please give us a call within the hours listed above at (951) 394-2489.