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eCig-City Returns Policy

Our Online Support Hours are: Monday-Friday 7am-2pm (PST). If you have any questions and want to give us a call, please feel free to call (951) 394-2489 during the hours listed above and ask for Online Support. Otherwise, feel free to send us an email at or use the Contact Us button to leave us a message on our site. Please remember to include your Name, Contact Number, Email, and the Order # with your inquiry.


  • We DO NOT refund transactions on juice. If it was a major issue, please Contact Us.

  • We can only refund unopened and unused hardware (Coils, Box Mods, Starter Kits, Accessories, Mech Mods, Atomizers, etc.) within 14 days of product arrival.

  • Should there be any Manufacturer Defects, and the product was opened, please notify us within 72 hours of the product arrival about the issue, otherwise, there will be no refund offered.

  • Shipping Charges on the return of defective items are paid by the customer. ALL PARTS OF DEVICE MUST BE INCLUDED OR ELSE THE RETURN/EXCHANGE WILL AUTOMATICALLY BE DECLINED.


When Contacting Us, please be sure to include (or have available):

  • Name
  • Original Order/Invoice #
  • Handwritten Verification Initials (if applicable)
  • Reason For Contact


If you have any further questions, please give us a call at (951) 394-2489 or email us at and we will take care of you to the best of our abilities.

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